While external funeral services, including mortuaries, are largely the preserve of the private sector, certain local authorities have chosen to maintain control over these services. Where this is the case, they opt to run them through a state-owned company or to entrust them to private operators.
In both cases, they are generally faced with exclusively private competition and they seek to set themselves apart by placing an emphasis in particular on professional ethics and the quality of the service. An undertaker is the principal contact point with families in the period immediately following death and is in a position to determine the many choices which need to be taken at this difficult time (arranging the funeral, choice of funeral items, choice of a mortuary and/or choice of a crematorium, etc.).
Under these circumstances, the capacity of the service operator to provide transparent and impartial information on the options available is of the highest importance.
These are just some of the elements that a local authority which has opted to run these services, or to delegate them, needs to pay special attention to, ensuring that it is in a position to propose services which are not available elsewhere.
In this sector, Espelia deploys its full operational expertise. More specifically, the firm supports local authorities in
analysing the functioning of existing services, particularly the quality of the services offered and the pricing structure applied
in improving service efficiency: contracting operations, creation of public or public/private operators, monitoring and optimisation of the running of facilities